At Level-N-Up, customer satisfaction is our top priority. We strive to ensure that every purchase meets your expectations. Please review our refund and returns policy below:
Refund Policy
- Eligibility for Refunds:
- Refunds are available for digital products that fail to function as described or have technical issues that cannot be resolved by our support team.
- Refund requests must be submitted within 14 days of purchase.
- Non-Refundable Items:
- Products that have been downloaded and used successfully.
- Refunds are not issued for change of mind or compatibility issues unless explicitly stated in the product description.
- Process for Refunds:
- Contact our customer support team with your order details and a brief explanation of the issue.
- Our team will review your request and respond within 3 business days.
- Approved refunds will be processed back to your original payment method within 7-10 business days.
Returns Policy
As our products are digital, returns are not applicable. If you experience issues with a product, we encourage you to reach out to our support team for troubleshooting or potential replacement.
Exchanges
If a purchased digital product has a confirmed defect, we may offer an exchange for the same or similar product at no additional cost.